In this age of increasing digitization, it is extremely unlikely that a company will be able to thrive without implementing some form of business automation. The term “business automation” refers to adapting an organization to meet the demands of the surrounding environment. In order for a company to be competitive in today’s market, they need to implement various forms of business automation. Despite the fierce competition, it has evolved into a requirement for the company at this point.
When it comes to automating an organization, various technologies, trends, and strategies are available. IT Service Management (ITSM) and IT Infrastructure Library (ITIL) are two concepts that are very significant and frequently used. They are frequently incorporated into the day-to-day operations of organizations. We have discussed the two concepts separately in many of our previous articles. But in this article, we have discussed the basic concepts of ITSM and ITIL and also discussed some common differences and similarities between them. In addition, we investigate whether or not the two of them could successfully collaborate. We hope it will be really helpful for you. First things first, before we go into the specifics, we need to get a grasp on the fundamental concepts involved.
What Is ITSM?
IT service management is the process of overseeing and improving how IT is used in an organization. It entails every step from conceptualization to execution and continuous enhancement of IT service delivery. IT service management advocates for the delivery of IT as a service. Typically, it oversees all IT service management procedures. Change Management, Problem Management, Request Management, Incident Management, Service Level Management, Configuration Management, Workflow Management, Performance Management, and Talent Management are just some of the operations that IT Service Management oversees.
What Is ITIL?
The acronym “ITIL” refers to the Information Technology Infrastructure Library. Its implementation aims to standardize an organization’s use of information technology. It offers a comprehensive, step-by-step framework for managing IT services. In 1989, the UK’s Central Computer and Telecommunications Agency (CCTA) created a methodology for providing IT as a service; it is known as ITILv1. ITILv2 was published by the Office of Government Commerce, which had absorbed CCTA the year before.
Released in 2007, ITILv3 was revised in 2011. Axelos was founded in 2013 by the UK Cabinet Office and Capita PLC. IT infrastructure library version 4 was released by Axelos in 2017. IT infrastructure library version 4 (ITILv4) is the most recent and up-to-date version available.
ITSM Vs ITIL
When we use the term ITSM vs ITIL, it means we are discussing differences between them. Although ITIL and IT service management (ITSM) appear to be synonymous with one another, they are not. Some parallels can be seen between the two, but many key distinctions establish them as two distinct ideas. The following is a list of the distinctions between ITIL and ITSM.
- ITIL describes “How to do,” whereas IT Service Management describes “What to do.”
- IT Infrastructure Library (ITIL) is one of many frameworks that offer the most effective recommendations and procedures for putting into practice IT service management. On the other hand, IT Service Management organizes the use of these frameworks in accordance with a number of different business activities.
- On the other hand, ITIL is a collection of processes that are used to standardize IT service operations. On the other hand, IT service management is typically implemented within the entire organizational structure.
- ITIL was first presented to the public in 1980, yet the idea of ITSM dates back further than ITIL does.
- IT Service Management (ITSM) is a collection of approaches that are utilized to offer users an improved experience, whilst IT Infrastructure Library (ITIL) offers the most effective ITSM methodologies.
- ITIL is primarily concerned with IT services, but ITSM covers a significantly larger variety of topics than ITIL does. In addition to its application in the corporate world, it focuses on information technology services.
- ITIL offers extensive documentation that details all processes in depth; however, ITSM did not give such detailed documentation.
ITSM And ITIL
ITIL and ITSM have a profound, although more symbolic, tie between them despite the various variances that exist between the two. If we want to explain this relationship using straightforward language, we could say they are complementary. Everything that ITSM describes theoretically is included in ITIL but in a form that can be implemented. In layman’s terms, IT Service Management (ITSM) answers the question of what you should do to improve your service management. In contrast, IT Infrastructure Library (ITIL) provides a definition of how you could perform the activities that have the potential to improve your service management. We would have a hard time classifying ITIL as a realistic version of ITSM.
Before the development of ITIL, there was already a concept known as IT Service Management (ITSM), but it did not have the same level of prominence nor as much popularity. The implementation of ITIL leads to an increase in both the popularity and significance of ITSM. The reason for this is that ITIL offers a more useful and practical form of ITSM. It is the reason why we stated that ITSM and ITIL have a close connection with one another.
ITIL And ITSM Together
The topic of whether or not ITSM and ITIL could function together is meaningless and completely irrelevant. They had no choice but to cooperate with one another. It indicates that ITSM is useless without some kind of framework, and ITIL is the framework that is most suitable for ITSM. On the other hand, ITIL offers a more hands-on approach to IT service management. When you implement the ITIL framework in your company, your business will therefore adopt IT service management (ITSM). ITSM is based on a variety of other frameworks; this is the reason why it might function without ITIL; on the other hand, ITIL could not function without ITSM. Because of this, we can conclude that they are capable of cooperating with one another.
Conclusion
In the realm of service management, two of the most well-known, significant, and frequently employed phrases are ITSM and ITIL. After going over the fundamental ideas beneath these phrases, we determined that they refer to two distinct but connected approaches to problem-solving. They have a great bond with one another, despite the fact that they have many differences. Because of this connection, they will be able to provide you with a superior result. That’s why it would not be right to say ITSM vs ITIL. It is because they are two different concepts, not opposite ones. Moreover, their perfect combination could give a better return on investment; that’s why it would not be right to say ITSM vs ITIL.
