Freshdesk, a SaaS-based customer service platform, provides all the tools organizations need. This is how you can provide exceptional customer service. This includes omnichannel capabilities, automated ticket routing, detailed reports, self-service options, SLA management, SLA management, and more. Freshdesk project management integrates customer support requests. These can be sent by email, phone or online. They also allow your team to keep track of all conversations in one place. It also provides seamless customer service for agents. It also helps agents to stay at their peak productivity.
The Content Cloud is Box. It’s a single platform that allows for all aspects of the content lifecycle. This includes file creation and sharing, coediting, signing, categorizing and retaining files, as well as editing, signing and categorizing them. You can work from anywhere and integrate your tech stack with over 1,500 top-of-the-line apps. Box is trusted by 100K+ companies around the world, including Nationwide, JLL and AstraZeneca. All major industry analysts have recognized it as a leader.
Freshdesk Project Management
Freshdesk, a cloud-based customer service system, guarantees increased satisfaction and engagement. Users can also control information access and identification to increase data security. There are field service modules. These include omnichannel client engagement and rapid inquiry resolution. Support for Android and iOS field personnel makes it easy to schedule, monitor, and track appointments, updates, as well as customer communications.
Freshdesk Key Features
Improved Productivity
Automately assign tickets to agents or groups based on their skills and workloads. Automated calls, emails, and chats can be assigned to agents for increased productivity. Based on keywords and bandwidth.
Ticket Management
To provide better customer service, you can use collaborative ticketing. You can create tickets that can be used to resolve consumer issues from different channels. Offers: A team mailbox where tickets can be assigned or prioritized based on keywords. AI supports tickets to improve agents’ productivity while saving time.
SLA management for agent performance and client response times.
Customer Self-Service
Automated suggestion popups, knowledgebase articles and the conversion of pressing community problems into resolvable tickets. Effective client self-service can be achieved with all of these tools.
Freshdesk Pricing
There are four pricing options for the software. There are four pricing models: Enterprise, Growth, Pro and Pro. As the first one is not free, it does not include all features. If billed annually, the second cost $15 per user. The third option costs $49 per user per annum. Enterprise costs $79 per user per month.
Freshdesk Reviews
It’s easy to use and affordable. You can access your order from Freshdesk directly through Shopify or marketplace integrations. There are also some complaints from consumers. Sometimes, the dashboard appears as a grey screen. Inability to modify signatures based upon the email address you are responding to, etc.
Box Project Management
BOX is a personal cloud service that manages business content. It also offers file sharing. Box project management includes 92% of Fortune 500 companies. Box’s secure, scalable content-sharing platform allows users to access and share content from any device. Users can access Box content from their desktops, laptops and smartphones, as well as tablets.
Increased satisfaction and engagement are guaranteed with the cloud-based customer support system Freshdesk. The ability to customize agent roles, ticket forms, portals, and more makes ticketing simpler. For increased data security, users can control identification and information access. Field service modules are available. These are omnichannel client engagement, rapid inquiry resolution, and automatic appointment management. Also, a map view that enables users to follow dispatches in real time. The convenience of scheduling, monitoring, and tracking appointments, updates, and customer communications is made possible by the support for Android and iOS for field personnel.
Box Software Features
Security
Although Box’s security features are adequate, only the most premium subscriptions offer customization. This means that you can’t change the security settings of your team or their account information in any plan. Box offers some robust permissions that can help ensure your team’s work remains secure. However, the inability to require two-factor verification or perform a global password reset at lower payment levels is restricting. Box allows you to remove lost or stolen devices with any plan.
Cloud Storage
Box offers a number of cloud storage options. It is easy to set up offline access and you can also limit the time for file recovery.
Collaboration
Box’s greatest asset is its ability to collaborate. Box Notes allows you to collaborate by making comments on papers and sharing files of any size. You can also ask for electronic signatures. Your business will have many opportunities to collaborate with external users and clients.
Box Pricing
The pricing structure for the Box tool is four. These are:
For businesses, this offer is $15 per month.
Business Plus: This option is $25 per user per month. You can upload up to 15GB and have unlimited storage.
Enterprise: $35 per month per user. Users can upload up to 50GB, and have unlimited storage.
Enterprise Plus: The pricing is not available because it is customisable. Contact the vendor to get a customized quote.
Box Software Reviews
It is very easy to use. It offers many capabilities to host and manage documents. It could be better at synchronizing papers. This can slow down teamwork and cause delays in completing tasks.
Final Thoughts
This Freshdesk and Box comparison reveals the strengths of each tool. Both tools have many features and are quite robust. It all depends on your needs and your budget. Make sure you do your research before you make a decision and select the best software.
