Freshdesk is a SaaS-based customer support platform that provides all the tools businesses need. This is how you can deliver exceptional customer service. This includes omnichannel capabilities and automated ticket routing. You can also access detailed reports, self-service options, SLA management, SLA administration, and many other features. Freshdesk project management integrates customer support inquiries. These can be sent via email, phone, or online. These allow your team to keep track of all conversations from one place. Agents can also enjoy seamless customer service. Agents can also use it to be at their best.
The Content Cloud is Box. It is a single platform that can handle all aspects of the content’s lifecycle. File creation, sharing, signing, categorizing, retaining, and coediting files are all possible. It is a leader in the industry, as it has been recognized by all major analysts.
Freshdesk Project Management
Freshdesk is a cloud-based customer support system that guarantees higher satisfaction and engagement. To increase data security, users can also control access to information and identify. There are also field service modules. These modules include omnichannel client engagement and quick inquiry resolution. It is easy to track, schedule, and monitor appointments for both Android and iOS field personnel.
Freshdesk Key Features
Increased Productivity
Automated assign tickets for agents and groups based on their skills and workload. Agents can receive automated calls, emails, and chats for greater productivity. Based on keywords, bandwidth.
Ticket Management
Collaborative ticketing can be used to provide better customer service. Collaborative ticketing allows you to create tickets that can be used by different channels to solve consumer problems. Offers: A team mailbox that allows tickets to be assigned and prioritized according to keywords. AI helps agents to save time and improve their productivity.
SLA Management for Agent Performance and Client Response Times
Customer Self-Service
Automated suggestion popups and knowledgebase articles allow for the conversion of community problems into resolvable tickets. All of these tools can be used to provide client self-service.
Freshdesk Pricing
The software comes in four pricing options. There are four pricing options for the software: Enterprise, Growth Pro, Pro, and Pro. The first pricing model is not free and does not include all features. The second option costs $15 per user if it is billed annually. The third option is $49 per user per year. Enterprise costs $79 per user per month.
Freshdesk Reviews
It is easy to use and inexpensive. Freshdesk allows you to access your order directly via Shopify and marketplace integrations. Consumers have also complained about this. The dashboard sometimes appears as a grey screen. Signatures cannot be modified based on the email address to that you have responded.
Box Project Management
BOX is a personal cloud that helps you manage your business content. It allows file sharing. Box Project Management is available to 92% of Fortune 500 Companies. Box’s secure and scalable content-sharing platform makes it possible to share and access content from any device. Access to Box content can be accessed from any device, including smartphones, tablets, desktops, and laptops.
Freshdesk, a cloud-based customer service system, guarantees increased satisfaction and engagement. Ticketing is made easier by the ability to modify agent roles, ticket forms, portals, etc. Users can also control information access and identification to increase data security. There are field service modules. These include omnichannel client engagement and rapid inquiry resolution. A map view allows users to track dispatches and can be viewed in real-time. Support for Android and iOS field personnel make it easy to schedule, monitor, and track appointments, updates, as well as customer communications.
Box Software Features
Security
Box’s security features can be used to some extent, but only premium subscriptions allow customization. This means you cannot change the security settings or account information of your team members in any plan. Box provides some powerful permissions to help protect your team’s work. It is however difficult to perform global password resets at lower levels of payment or require two-factor authentication. With any plan, Box lets you remove stolen or lost devices.
Cloud Storage
Box offers many cloud storage options. You can set up offline access quickly and limit the time it takes to recover files.
Collaboration
Box’s greatest asset, however, is its ability to collaborate. Box Notes makes it easy to collaborate, by commenting on papers and sharing files. Electronic signatures can also be requested. There are many ways for your business to work with clients and external users.
Box Pricing
There are four pricing options for the Box tool. These are:
This offer is available to businesses at $15 per month
Business Plus: $25 per user per month. Upload up to 15GB, and you have unlimited storage.
Enterprise: $35 per month per user. Users have unlimited storage and can upload up to 50GB.
Enterprise Plus: Pricing is not available as it can be customized. For a custom quote, contact the vendor.
Box Software Reviews
It is easy to use. It has many features to help you manage and host documents. It could do a better job of synchronizing papers. This can lead to a decrease in teamwork and delays in completing tasks.
Last Thoughts
The Freshdesk and Box comparisons reveal the strengths of each tool. Both tools are robust and have many great features. It all depends on what you need and how much money you have available. Before you decide on software, make sure to do extensive research.
