Home » What is the difference between a chatbot and a voice bot?

What is the difference between a chatbot and a voice bot?

by Nathan Zachary
Chatbot for It support 

The main difference between the chatbot and voice bot is chatted the bot replies in the form of text. On the other hand voice bot replies to the customer in the form of a voice. Chatbot for It support is much more effective. Voice bot is a bit more popular because it gives a human touch.

We can build a personalized voice and chatbot with the help of AI techniques. It gives an accurate answer and response to you in no time. Chatbots are differentiated into two types which are rule-based chatbots and AI-based chatbots.

How do voice and chatbots grow your business?

It varies from business to business which type of bot service you take for your business. Voice bot and chatbot workings are the same, there is very little bit difference between the two. Its depends upon your product and business need, which is suitable for you.

Voice and chat bot supports omni channel and it is beneficial for the business. Its gives the instant response and the service is available 24*7. we can support various languages, so it will increase its reach in different geographical regions. Bots generate leads for your business. It meets the customer’s expectations.

What are the principal welfares of the chatbot and voice bot?

The principal welfare of the voice and chatbot is to reduce the workforce of the organization. Voice bot also shrinks the operational cost of the company. It directly affects the profits of the business and makes your customer journey smoother when they look towards you to resolve their query or to get information. Chat bot also monitors the data which helps in understanding the mindset of the customer. The engagement rate of the customer goes high. You can connect anytime for voicebot customer service to get all those benefits.

Services offered by voice bot and chat bot

The list of services you can enjoy after outsourcing voicebot customer service and chat boat are product information, inquiry, booking an appointment, etc. You can use these services for B2B and B2C. We can put these services on various platforms like websites, mobile applications, social media platforms, chat, etc.

We cover the industries like travel, IT, finance, healthcare, e-commerce, retail, and many more. If you are taking the services from a partner like Volans. Then you need not worry about your business anymore.

What is the benefit of outsourcing voice and chatbots?

 If any company outsources the voice and chatbot service from a recognized outsourced firm. We are sharing the best of benefits which are given below:-

  • The most basic benefit is we can connect to the customers round the clock.
  • You can scale your business by making relationships with customers.
  • It feels like a human is answering your questions.
  • It enhances the quality of providing customer service.
  • You can eradicate this by choosing a number to get the desired information.
  • It will create a personal touch with the customers.
  • The response time goes on the downer side.
  • The operational cost is less

With all these advantages voice bot customer service becomes exemplary good.

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