Yes, technical support is a part of the back office. Back-office is a very wide term. It consists of various services in it which are debt collection, customer survey, information verification, order management, catalog management, billing support, call answering service, and many more.
Volans is the best technical support provider in the US. They offer their service at very reasonable prices. Our services are result-oriented and satisfy the customer with the given information.
Volans is the best technical support provider in the US. They offer their service at very reasonable prices. Our services are result-oriented and satisfy the customer with the given information.
Modes we use to provide technical support
We have different modes with us to deliver technical support. We address your need from the below sources:-
- Voice
- Live Messenger
- Chat
After understanding your product and services. We decide the best mode to support the customer as per their requirement. We offer our outsourcing services across the globe and provide a seamless user experience.
Core services for the technical support
We have a list of core technical support services offered by the Volans given below:-
- Technical Troubleshooting
- Software Support
- Hardware Support
- Network Support
- Wi-Fi Broadband Support
- Cloud Application Support
- Application Support
- Software installation, configuration, and activation support.
- SaaS-based Application Support
Beyond this, we have some other services also with us which you get to know after contacting us. We also customized the support according to the necessity of the client.
What are the benefits of outsourcing IT back-office support?
The front-line benefits of outsourcing back-office support are given below:-
- We appoint the best talent with us and give them proper training.
- We use the latest technology to monitor and track the conversation.
- Our delivery hubs are located in different parts of the world. This helps us in providing services on-shore and near-shore.
- After outsourcing the services from Volans you can diminish your operational cost.
- We use technologies like six sigma to measure the quality of the work. This enhances the user experience.
- It maintains a long-term relationship with the customer.
Always choose a service provider like Volans, because it is the best IT Back-office support company in the US.
Who is the best outsourcing partner in the US?
Every company acclaims its authenticity and reliability. But, they are unable to prove their work history or track record. So, always beware of these fraudsters. Volans is a renowned company in the field of outsourcing different services. We are having a cumulative experience of 100+ years.
Industries we serve for outsourcing
We serve almost every industry in this short period. The industry we worked with is travel, utilities, healthcare, e-commerce, insurance, banks, financial institution, hospitality, IT, FMCG, etc.
It will also be beneficial for our upcoming clients because our exposure and experience help in taking care of different processes.
Final Words
Finally, I would conclude that outsourcing back-office or technical support is always proven right. These are very complex processes and very hard to tackle efficiently. These things need proper attention to satisfy customers. You can contact us through various ways like calls, messages, chat support systems, WhatsApp, etc. Our customers can also fill out the form as per their needs and their representative’s contact you soon.
